Sunday, September 22, 2013

Ask the Readers: How Do You Feel About Interference with Reviews?


Here's the cover for the sixth and final episode of my Master of the Opera e-Serial. The first one comes out January 2 and the series finishes with this one, on March 20. What's cool to me about this cover is the opal ring. It's EXACTLY how I described it in the story, which is just way cool to see. You can see about all of them here.

So, this is Ask the Readers week in the bordello - where we ask you all those questions we *really* wonder about. Imagine yourselves up on the panel at the front of the room and we're sitting in those crowded-too-close conference chairs.

This is my long-winded question:

For me, what's on my mind is the ongoing kerfuffle on reviews and review sites. It seems to be heating up and becoming more complex as the retailers get more involved. The growing force of self-published authors is also having an effect, because they bring an entrepreneurial fervor to the mix, with an "anything goes" attitude that's markedly different from the more old-fashioned literary world.

For example, this article about John Locke buying reviews was posted a year ago, but bubbled up in my feed again this morning, due to the recent Goodreads changes. For those not in the know, Goodreads has been a great site for listing books, reviewing them, posting progress in reading a book and having conversations about them. Goodreads has come under fire because some readers have targeted authors they feel treat readers or other people badly. By that I mean, they use the "bookshelf" function to list authors they will never support. Recently, Amazon bought Goodreads. And, at the end of last week, all of the "anti-author" shelves and reviews were summarily deleted.

Has, a reviewer from The Bookpushers book review blog, has an excellent summary here.

Even more interesting, while Goodreads has decided to take sweeping control of what reviewers post, they've added this bit to the author pages:


Hey, you have some reviews! That’s great news. Goodreads reviews help readers decide to read your book. Read more about reviews.

Looking to get more reviews? Try a free giveaway.
For more suggestions of great ways to use Goodreads, please see our author guidelines.
For more about how our reviews work, please see our review guidelines.

If you see a review you feel violates our guidelines, please flag it to bring it to our attention. You’ll see a flag icon when you mouse over the bottom right-hand side of a review.

Which, is not only insulting to me, as a professional author. *Ahem, I know what a review is* - it's also a red flag for the days to come.We've already been through Facebook's ever-increasing attempts to get authors to pay to promote, to reach the readers already following us. Seems to me like Goodreads isn't far behind. Just guessing here.

After all, tons of authors are willing to pay. That's the point of that article on John Locke. He wrote a book called How I Sold 1 Million eBooks in 5 Months, though he left out the "secret" that he did it mainly by 1) paying people to buy his books and 2) paying for reviews. Some choice tidbits:

Potential reviewers were told that if they felt they could not give a book a five-star review, they should say so and would still be paid half their fee…As you might guess, this hardly ever happened.
That’s the New York Times’ David Streitfeld quoting Todd Jason Rutherford, who, Streitfeld reports, commissioned 4,531 glowing and completely bogus book reviews at the now-inactive GettingBookReviews.com.
and

If you’re a self-published author who is still struggling to get noticed, now might be the time to swallow the rest of your pride, jettison your code of ethics, and start buying reviews. (Hey, everyone is doing it.)

and

He also asked that the reviewers make their book purchases directly from Amazon, which would then show up as an “Amazon verified purchase” and increase the review’s credibility.
and

The “democratizing” of content on the Internet, as it’s touted by some, suddenly looks less attractive when users realize they’re the victims of ruthless, orchestrated, profiteering liars.

and

Amazon has a dilemma. So far the system has been working, but what happens when players out themselves? Even last year, detractors were calling it Spamazon. Could there be a tipping point of credibility?

So, that's my question for you readers - where is the tipping point of credibility? How do YOU feel about all of this??


14 comments:

  1. My opinion is not going to be popular. I'm a reader, a librarian, and I like to consider that I'm generally a nice person. I think Goodreads did the right thing. The only thing I would have changed would have been notifying the poster of the offending review or shelf, and asking them to change it, before summarily deleting things that people had posted. Here's my reasoning: Yes, a few authors have said things I didn't agree with. But is that reason enough to trash them on a public site? Not in my opinion. To me, it's just childish and vindictive. I don't think the people should have been categorizing their books that way to begin with. I also don't like that so many review sites belong to retailers. That's why I'm in the process of ditching Goodreads (even though I agreed with their latest action), and moving my shelves and reviews to another site, which isn't affiliated with any retailer.

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    1. Thanks for chiming in, Shel - popular or not, I really want to hear what people like you are thinking about all of this! I think a whole bunch of us will be moving to non-retailer affiliated review site. Care to share which one you're moving to? I'm hearing Booklikes from a lot of people.

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    2. Yep, moving to Book Likes. Other than that the site seems to be moving a bit slow, I REALLY like it. I love that there's much more scope for formatting in the blog-like review interface, and well, the site is just pretty.

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    3. Ooh, that's compelling - I might be right behind you!

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  2. Ah Goodreads, once a site I loved to visit. Then the author bashing began, it got messy, and there were unprofessional/childish actions taken on both sides.
    I was sad to hear Goodreads was bought out, though I agree with their recent decision to clean it up even if not exactly with the process to do so. I agree with Shel.
    But I have been wanting to find another review site not influenced by a retailer. Seems like a site goes that way and then you end up having to pay for what used to be fun interaction with other book lovers. I will have to check otu Book Likes, haven't heard of it before.

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    1. I hear it's more like Tumblr. Must experiment. And, *sigh*, learn another New Thing....

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    2. Tumblr...another one I have stayed away from because I think it would become a time suck.
      Ok new thing buddy, lets go find Book Likes. :)

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  3. I'm surprised people are so angry. I mean: if I go to someone else's house I will have to follow their rules. As simple as that.

    That being said: if people are starting an exodus to Booklikes I'll have to check it out.

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    1. That's how I feel, Sullivan - I definitely want to be wherever the party is!

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  4. I am so out of the loop it seems. I had no idea everyone didn't get along on Goodreads. :-) But, perhaps that is because I am only on Goodreads to actually post my review and track my books. I don't get into the social aspects of it. To me it has always just been a database of my books. So, for now, I don't plan to do anything other than figure out a way to extract all my stuff off there and keep my own database should I find out they are messing with my information. Then I guess I will have to find a better place (because I really don't want to learn a new site yet). Although, with Goodreads, I don't like the idea that my stuff could be deleted without notifying me. I agree that the poster/user should be notified and/or reminded of any rules of the site and been given a warning before the site deleted information. But, I guess an owner of a website can do whatever they want. Another reason I am glad I at least have my own personal blog to post reviews and talk about books. Maybe I need to come up with a social site for books. If only I was techie...

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    1. You know, I'd be the same way, Amy - since that's about all I do on Goodreads, too - if I didn't read about these happenings from other people. Thanks for the comment!

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  5. I don't do any goodreads social stuff. I post my reviews there and will get book info or check out reviews. I think goodreads should delete slanderous content. A shelf with authors who should be raped doesn't belong there. Using goodreads isn't a right, it is a privilege given to those that agree to their rules. Don't like the rules, go away and start your own site where you get to make up the rules. I will go where the readers go or where the authors want me to post my reviews. It is a shame the way people act when behind a keyboard. Where there is no accountability you will mean ass people.

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    1. This is true about the trolls, Sharon - good points!

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